We ask about shipping cost.

Hello.

If you purchase more than 50,000, the shipping cost is free, but even if you put more than 50,000 in your shopping cart and proceed with payment, the shipping cost does not fall.

What should I do?

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Arttystation Profile image

아티관리자

Hello? You are Arttystation.

Do you have any products in your shopping cart that include a full set of operas, symphonies, concerts, and piccolo?

As you said, other small products or accessories are free for 50,000 won or more.

Large finished product boxes have a lot of size and weight, so a shipping fee of 5,000 won per box is charged ^^;


If you have any further questions about this part, please feel free to contact us.

Thank you ^^

김태신

It contains two models, ASOP-03 and ASOP-01.
Is it correct to incur shipping cost even though it is two module products, not Opera full set?

And there is a bug on the site.
If you select a shipping method first and then select an address, it seems that you can pay without shipping charges.

If you write an answer, I will make payment after confirmation. Thank you~
Arttystation Profile image

아티관리자

Hello? I checked with the contents of the inquiry.
But when the manager checks it, it says free shipping when you put it in the shopping cart and order it as you said.
Let's check more in which case.

If you are okay, please try again
If there is any shipping charge, just place the payment in cash and place an order
We will ship it in advance.

Thank you.
Have a peaceful day ^^
Arttystation Profile image

아티관리자

And the bug you mentioned has been fixed well.
Thank you so much for your help^^

Thank you!!

김태신

Hello.
I found the problem.
The manager did it after seeing a comment saying that he was doing well...
It's a browser problem.
Free shipping is normally applied in Chrome.

The browser I was purchasing is Exploration 11 (Ver.11.0.9600.18816). I guess there is a problem with compatibility.
Originally, this problem occurs because the browser manufacturers are different and the support status is different for each version. (Especially Explo...)

The problem is solved.. I will order it tomorrow morning~ :)

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